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3. Terms of sale
3.1 No agrerett
Please note that our Nortrip digital guide is considered digital content that is not delivered on a physical medium. Under the Right of Recourse Act §22, letter n, you as a consumer are therefore not entitled to use the right of recourse to contest the purchase of the Nortrip digital guide.
If the digital Nortrip-guide is purchased as part of a package together with the physical Nortrip-guide (valid from the 2022 season), the period of recourse is 14 days from the day you receive the Nortrip-guide in physical possession.
The Right of Appeal Act does not apply to farms.
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify Nortrip AS that he or she will invoke the defect. The buyer has always complained in due time if this occurs within 2 months from the defect was discovered or should have been discovered.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in the Consumer Protection Act Chapter 6, depending on the circumstances, keep the purchase price, choose between resetting and redelivery, demand a price reduction, demand the contract be cancelled and/or demand compensation from Nortrip AS.
Notification to Nortrip AS should be made in writing and preferably by e-mail to firstname.lastname@example.org.
For businesses and other enterprises apply the general provisions on purchases, regulated by the Purchase Act.
3.2.1 Return or redelivery
The buyer can choose between requiring the defect to be rectified or delivery of equivalent goods. Nortrip AS may however oppose the buyer's claim if the execution of the claim is impossible or causes unreasonable costs to Nortrip AS. Correction or replacement must be carried out within a reasonable time. Nortrip AS is not entitled to make more than two attempts to remedy the same defect.
3.2.2 Price refusal
The buyer may demand an appropriate price reduction if the goods are not repaired or redelivered. This implies that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in a defective and contractual condition. If there are special reasons for doing so, the price reduction may instead be set at the same level as the significance of the defect for the buyer.
If the goods are not repaired or redelivered, the buyer may also cancel the purchase when the defect is not unjustified.
Complaints should be addressed to Nortrip AS within a reasonable time, preferably by e-mail to email@example.com. The parties shall attempt to resolve any disputes amicably. If this fails, the buyer may contact the Consumer Council for mediation. The Consumer Council can be contacted by telephone at 23 40 05 00 or www.forbrukerradet.no.
If this is not successful, disputes must be resolved by the Norwegian courts, which Agder tingrett is the appropriate network.